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Swan Hill & Kerang Toyota Customer Privacy Statement
Swan Hill Toyota is committed to responsible privacy practices and complying with the National Privacy Principles contained within the Privacy Act 1988. With the utmost respect for our customers privacy we ensure that all personal information is handled in accordance with the National Privacy Principles.
This Privacy Policy details our policies on the collection, use and disclosure of personal information.
What is personal information? Personal information is information that could identify you. Examples of personal information include your name, address, telephone number and email address.
How do we collect and use your personal information? The main form of collection is directly from you via the transactions you have with us. For example, when you purchase a vehicle, we collect personal information from you in order to:
- Process your order;
- Ensure your purchase is recorded and maintained for warranty purposes;
- Ensure your purchase of a "Toyota Finance" product is recorded and maintained for administration purposes;
- Inform you in the event of a field service action, including a recall, affecting your vehicle;
- Facilitate the provision of roadside assistance services; and
- Contact you to obtain your feedback and to find out your level of satisfaction with us, our products and services through surveys.
With your consent, we may also use your information in order to keep you up to date with information about us, our products and services and to provide you with details about promotions and special offers.
What happens if you don't provide personal information? Whilst you are under no obligation to provide personal information failure to do so when requested means we are unable to provide you with the products and services that depend on the collection of that information. As an example, if you did not provide the personal information requested on your new vehicle order, we would be unable to process your order or to notify you directly of a product recall affecting your vehicle.
To whom do we disclose personal information? We may disclose personal information collected to Toyota Motor Corporation Australia. If you would like more information on Toyota practice for handling customer information please contact the Toyota Customer Service Centre.
On occasions we may engage third party service providers to perform functions such as mail outs, delivery of purchases, credit card payment/authorisation, marketing and promotions. In accordance with the National Privacy Principals where disclosures takes place, we work with our suppliers to ensure that all personal information we provide is kept secure and used only to perform the task for which we have engaged them for.
What about information you provide in job applications? Upon submission of a job application the information provided will be used to assess your job application. Information contained in your application may be disclosed to a contracted service provider for purposes such as screening, aptitude testing, medical testing and other human resource management activities. Refusal to provide the requested information may render your application invalid.
How de we protect personal information? At all times, we take great care to ensure your personal information is protected from unauthorized access, use, disclosure or alteration. Our employees are made aware of and comply with their obligations in relation to handling customer's personal information. Only those authorized and trained are permitted to access the customer information that is relevant to their role. Your personal information will not be sold to any other organisation for that organisation's unrelated independent use.
Is the personal information we hold accurate? We attempt to ensure personal information is maintained as accurately as possible. We do however rely on the accuracy of information provided to us both directly and indirectly. Therefore we encourage you to please contact us if your personal information is incorrect or changed
How can you access or correct the personal information we hold about you? Wherever possible and appropriate, access is provided to personal information held. If access is not permitted to part of the information and explanation will be provided.
If you want access or to amend your personal information held by us please contact us by:
Could you contact us if you have concerns about our handling of personal information?
If you have any queries or concerns about the manner in which we have handled your personal information, please write to:
Address
Cnr Murray Valley Hwy & Pental Island Rd
Swan Hill VIC 3585. LMCT 10139.
Phone: 03 5033 2800
Fax: 03 5033 2888
We will investigate your query or concern and will advise you of the steps we have taken to answer or resolve it.
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